If you are having issues with the plugs from Actionstep, then they may have been disabled. The first thing to do is to try an re-enable them within Outlook
Please follow these instructions, if there are still issues, then we suggest you either downaload and reinstall the add in from the 'Add & Remove software' from the windows control panel or speak with your IT team to re-install the software for you.
Enable Disabled Plug ins
Click on the File tab in the upper-left corner of the main Outlook window.
Click Options.
Click Add-ins in the left column of the next window.
The list of add-ins is separated into three sections - Active, Inactive and Disabled.
The exact steps you need to take are different, based on the section in which the add-in is listed. Please carefully follow the instructions below.
- If the add-in is not listed in any of the three sections, reinstall the add-in and restart Outlook. If you still do not see it, go back to the beginning of this guide.
- If the add-in is listed in the Inactive section, go to enable inactive add-in.
- If the add-in is listed in the Disabled section, got to enable disabled add-in.
Enable Inactive Add-in
If the add-in is listed under Inactive, make sure "COM Add-ins" is selected in the "Manage" drop-down and click "Go...".
Check the checkbox next to the Add-in and click "OK".
Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.
Enable Disabled Add-in
Select Disabled Items in the drop-down at the bottom of this window, next to the Go button.
Click Go.
Select the Add-in which you would like to re-enable.
Click Enable in the lower-left corner of this window.
Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.