From time to time the Team may ask for access to your database to assist you with a support ticket or to install new updates released.  

 To add WorkCloud Support to your database simply follow these steps:

Step 1 - Create new Contact with the following details

Step 2 - Add new login for this contact

  • Click on  Logins from within this contact record 
  • Click on 'Add new system user'
  • Choose the 'System Role' as 'Administrator'
  • Tick the box 'has system authority'

This user will not increase your licence costs as Actionstep recognise this account as 'non billable'.

If you have any questions please contact our team on