Frequently Asked Questions

I can not access a NetDocuments Link that a colleauge has sent me
Question I have received a link from a colleauge in my organisation or a person externally from my organisation that is using NetDcouments however when ...
Sat, 27 Oct, 2018 at 8:53 AM
Blocked by extenstion - NetDocuments
Whne you click on Netdocuments within ACtionstep and you get the following screen stating "Requests to the server have been blocked by an extens...
Thu, 6 Feb, 2020 at 6:11 PM
NetDocuments Collabspaces
What are Collabspaces Collab spaces is a method to share documents with other parties outside your firm whilst keeping those documents stored within ...
Tue, 28 Jul, 2020 at 8:08 AM
Security Levels within NetDocuments
The following details the different levels of access levels for security A user may apply one of six security attribute combinations to a document, S...
Thu, 12 Mar, 2020 at 9:34 AM
Allow PDF's to open in Adobe and not in Chrome
If you have Chrome showing you the PDF rather than Adobe, you can not use this 'preview by chrome' to save the PDF to NetDocuments. You must ...
Sat, 27 Oct, 2018 at 11:40 AM
Finding Deleted items within NetDocuments
When and Item is deleted within NetDocuments, it technically is not deleted, but is marked as 'deleted'  and all access to the document is remove...
Sat, 27 Oct, 2018 at 11:22 AM
Importing (Adding) Documents to NetDocuments
Depending on the number of files you need to add into NetDocuments, you can do either of the following   Method 1 - idealy for a few documents wi...
Sat, 27 Oct, 2018 at 11:37 AM
Rolling Back (Restore from backup) a NetDocuments document
It is possible to restore a document to a previous state from the NetDocuments Backup This  must be done by a Cabinet Administrator only Roll back o...
Sat, 27 Oct, 2018 at 11:32 AM
Upgrading to ndMail 1.6 (resolves Maginfiying glass bug)
Upgrade to ndMail 1.6 To install (if you have not done already as part of the Beta program) please click on this link to install. https://ap...
Mon, 7 Oct, 2019 at 3:30 PM
Can you email directly from NetDocuments?
Q:    We always email documents and links out of NetDocuments and very rarely create an email first and then add the doc.  Is there a way to set it so tha...
Tue, 12 Nov, 2019 at 1:45 PM